Footage Tools - RETURN PROCESS
Request RMA
To initiate a return, please fill out the RMA Request Form found below. If RMA is authorized, you will receive an RMA number along with instructions on how to proceed with the return. If rejected, we will advise reasons for why.
Package & Ship
Package the returned items securely to prevent damage during transit, ensure that the RMA number is clearly marked on the outside of the package and include a copy of the RMA inside the shipping box. Ship the package to the address provided in the RMA instructions. Please note that all return shipping costs are the responsibility of the customer.
Inspection & Resolution
Upon receipt of the returned items, our team will inspect them to identify the proper course of action. If the items qualify for warranty coverage, we will proceed with the necessary repairs or replacements. If they do not qualify but meet our return policy criteria, we will process the return as outlined. Should any issues arise during the inspection process, we will promptly communicate with you to discuss resolution options.
Contact Information
Address
1-54 Audia Crt
Vaughan, ON
Canada L4K 3N4
sales@footage.ca
Phone
Toll-Free: 1-888-737-3668
Toronto Area: 905-695-9900
Fax: 905-695-8874
Telephone Extensions
General Inquiries: ext. 255
Order Desk: ext. 256
Distributor Inquiries: ext. 255
Service: ext. 257
Footage Tools - RETURN PROCESS
Request RMA
To initiate a return, please fill out the RMA Request Form found below. If RMA is authorized, you will receive an RMA number along with instructions on how to proceed with the return. If rejected, we will advise reasons for why.
Package & Ship
Package the returned items securely to prevent damage during transit, ensure that the RMA number is clearly marked on the outside of the package and include a copy of the RMA inside the shipping box. Ship the package to the address provided in the RMA instructions. Please note that all return shipping costs are the responsibility of the customer.
Inspection & Resolution
Upon receipt of the returned items, our team will inspect them to identify the proper course of action. If the items qualify for warranty coverage, we will proceed with the necessary repairs or replacements. If they do not qualify but meet our return policy criteria, we will process the return as outlined. Should any issues arise during the inspection process, we will promptly communicate with you to discuss resolution options.
RETURN FORM
RETURN FORM
Contact Information
Address
1-54 Audia Crt
Vaughan, ON
Canada L4K 3N4
sales@footage.ca
Phone
Toll-Free: 1-888-737-3668
Toronto Area: 905-695-9900
Fax: 905-695-8874
Telephone Extensions
General Inquiries: ext. 255
Order Desk: ext. 256
Distributor Inquiries: ext. 255
Service: ext. 257
